T & C

Terms of Sale

Address: 71–75 Shelton Street, London, WC2H 9JQ
Phone: 0208 150 7950
Email: sales@overheadglazing.co.uk

“Company” refers to Overhead Glazing.
“Customer” refers to the person or business purchasing goods or services from the Company.
“Goods” refers to rooflights, glass balustrades, and associated products supplied by the Company.
“Services” refers to delivery, installation, or bespoke design provided by the Company.

All orders, whether placed online or via quotation, are bespoke and made to order.
Quotations are valid for 30 days from the date of issue.
Prices quoted are valid for acceptance within 10 weeks of the quotation date and for supply within 12 weeks of acceptance.
Any variation to measurements, specifications, or materials after a site survey or order placement may result in a price adjustment.
Customers must confirm acceptance in writing to proceed.
A pro forma invoice issued by the Company confirms the Customer’s agreement to place the order under these Terms.
Bespoke or custom-made products cannot be cancelled once production has commenced.

Prices are quoted in GBP and exclude VAT unless otherwise stated.
Any changes to specifications or materials after order confirmation may incur additional charges.

The Company will use all reasonable endeavours to meet estimated delivery or installation dates.
Time shall not be of the essence, and the Company shall not be liable for any loss, damage, or expense arising from late delivery or installation.
Risk in the Goods passes to the Customer upon delivery.
Installation will be carried out by qualified personnel at the agreed site.
Customers must ensure safe and suitable access and that the site is ready to receive the Goods.

Payment in full is normally required before dispatch. The Company may offer alternative payment terms at its discretion.
Payment must be made within the agreed terms stated on the quotation or invoice.
In the event of default or breach, the Company may, without notice, suspend deliveries or terminate the contract without prejudice to other rights or claims.
Overdue amounts carry interest at the rate specified by the Company, calculated daily until full payment is received.
All payments must be made in GBP (£) unless otherwise agreed in writing.

If the Customer fails to make a delivery booking within 3 weeks of the original due date (or after the first Customer Services attempt), a non-refundable storage fee of £100 per full week applies.
Re-delivery charges may apply if the Customer is unavailable on the agreed delivery date.
All storage fees and re-delivery costs must be paid in full before release of the Goods.

The Company warrants that the Goods are free from material and manufacturing defects for the following periods from the date of delivery:
- Frames: 10 years
- Sealed Units: 10 years
- Moving Parts: 1 year

Claims:

Any claim under this warranty must be submitted in writing within 14 days of discovering the defect.
Claims must include photographic evidence of the defect.
The Company will inspect the Goods and, at its discretion, may repair, replace, or refund the defective item.

Exclusions:
This warranty does not cover defects or damage resulting from:

Customers are responsible for ensuring suitable lifting equipment and sufficient access for the delivery vehicle.
Redelivery or cancellation fees may apply if delivery cannot be completed due to inadequate access or lifting equipment.
Customers placing orders without a site measurement service are fully responsible for ensuring all measurements and specifications are accurate.
The Company is not liable for issues or additional costs from incorrect measurements or restricted site access.

Customers acknowledge they have not relied on any representation, warranty, or statement by the Company or its agents except as expressly stated in these Terms.
Verbal advice, guidance, or information provided by the Company or representatives does not create additional contractual obligations.

Goods remain the property of the Company until full payment is received.
Until full payment, the Customer holds the Goods as bailee for the Company.
If payment remains unpaid after 12 days’ written notice, the Customer is deemed to have repudiated the agreement. The Company may:
- Terminate the agreement;
- Forfeit any sums already paid;
- Recover possession of the Goods, including entry to premises if necessary, without prejudice to other remedies.

Customers may amend or cancel made-to-order, non-standard rooflight orders within 48 hours by contacting Customer Services.
Amendments or cancellations after 48 hours may incur charges up to 50% of the total order value.
Once production has commenced, cancellation may not be possible, and payments may be non-refundable.

All products are bespoke and cannot be returned or refunded once manufacturing has begun.
This does not affect statutory rights regarding defective or misdescribed goods.

Customers must contact Customer Services immediately if a product is defective or unsatisfactory.
Customers must take reasonable care and not install or modify the product before inspection by the Company.
The Company may repair, replace, or refund defective goods at its discretion once verified.

These Terms and the Contract are governed by the laws of England and Wales.
The Uniform Laws on International Sales Act 1967 and statutory modifications are excluded.
Any disputes fall under the exclusive jurisdiction of the courts of England and Wales.

For consumer purchases, these Terms do not affect statutory rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days or claim defects presumed within 6 months.
For online orders, these Terms comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including confirmation of the order in durable form (e.g., email or PDF).