1. Definitions
“Company” refers to Overhead Glazing.
“Customer” refers to the person or business purchasing goods or services from the Company.
“Goods” refers to rooflights, glass balustrades, and associated products supplied by the Company.
“Services” refers to delivery, installation, or bespoke design provided by the Company.
2. Orders
All orders, whether placed online or via quotation, are bespoke and made to order.
Quotations are valid for 30 days from the date of issue.
Prices quoted are valid for acceptance within 10 weeks of the quotation date and for supply within 12 weeks of acceptance.
Any variation to measurements, specifications, or materials after a site survey or order placement may result in a price adjustment.
Customers must confirm acceptance in writing to proceed.
A pro forma invoice issued by the Company confirms the Customer’s agreement to place the order under these Terms.
Bespoke or custom-made products cannot be cancelled once production has commenced.
3. Prices
Prices are quoted in GBP and exclude VAT unless otherwise stated.
Any changes to specifications or materials after order confirmation may incur additional charges.
4. Lead Time
The Company will use all reasonable endeavours to meet estimated delivery or installation dates.
Time shall not be of the essence, and the Company shall not be liable for any loss, damage, or expense arising from late delivery or installation.
Risk in the Goods passes to the Customer upon delivery.
Installation will be carried out by qualified personnel at the agreed site.
Customers must ensure safe and suitable access and that the site is ready to receive the Goods.
• Installation and Site Readiness: Installation prices are based on the site, access and working conditions known at the time of quotation. The Customer must ensure that the installation area, upstands, supporting structure, access, scaffolding, edge protection and any works by other trades are complete, safe and ready before the agreed installation date.
• If installation cannot proceed or be completed because the site is not ready, access is inadequate, the supporting structure or upstand is unsuitable, required lifting arrangements are unavailable, or works by others are incomplete, the Company may suspend the works and charge reasonable additional costs for labour, travel, accommodation, plant, lifting equipment, storage and re-attendance.
• Health and Safety: The Company may refuse to start, suspend or stop work where it reasonably considers the working environment unsafe. This includes inadequate scaffolding or edge protection, unsafe access, unsuitable lifting arrangements, high winds, heavy rain, ice, unsafe roof conditions or other hazards. Any resulting re-attendance or additional costs may be chargeable where the unsafe condition is not caused by the Company.
5. Payment
Payment in full is normally required before dispatch. The Company may offer alternative payment terms at its discretion.
Payment must be made within the agreed terms stated on the quotation or invoice.
In the event of default or breach, the Company may, without notice, suspend deliveries or terminate the contract without prejudice to other rights or claims.
Overdue amounts carry interest at the rate specified by the Company, calculated daily until full payment is received.
All payments must be made in GBP (£) unless otherwise agreed in writing.
6. Storage
If the Customer fails to make a delivery booking within 3 weeks of the original due date (or after the first Customer Services attempt), a non-refundable storage fee of £100 per full week applies.
Re-delivery charges may apply if the Customer is unavailable on the agreed delivery date.
All storage fees and re-delivery costs must be paid in full before release of the Goods.
7. Warranty
The Company warrants that the Goods are free from material and manufacturing defects for the following periods from the date of delivery:
Frames: 10 years
Sealed Units: 10 years
Moving Parts: 1 year
Claims:
Any claim under this warranty must be submitted in writing within 14 days of discovering the defect.
Claims must include photographic evidence of the defect.
The Company will inspect the Goods and, at its discretion, may repair, replace, or refund the defective item.
Exclusions:
This warranty does not cover defects or damage resulting from:
Misuse, neglect, or normal wear and tear
Faults caused by third-party installation
Issues related to lifting equipment, crane hire, or road closures
Spontaneous or accidental glass breakage
Glass Quality and Visual Characteristics:
• Architectural and processed glass is assessed in accordance with the applicable recognised glass industry standards and guidance. Characteristics that fall within permitted tolerances, including minor visual imperfections, optical distortion, roller wave, anisotropy, reflections, colour variation, toughening marks and other inherent characteristics of processed glass, will not by themselves constitute a defect.
• Glass must be viewed and assessed under the conditions prescribed by the applicable standard or recognised industry guidance. The Company may inspect any reported glass defect before accepting a warranty claim.
Optional Laminated Glass Spontaneous Breakage Warranty:
• Spontaneous glass breakage is excluded from the standard warranty unless the Customer has purchased the Company’s specific spontaneous-breakage warranty option and this is expressly stated in the quotation, order confirmation or invoice.
• Where purchased, the optional warranty applies only to the laminated glass covered by the stated specification and for the period stated in the Customer’s order documents. It does not apply to accidental or impact damage, thermal stress caused by site conditions or subsequent alterations, damage caused by third parties, structural movement, incorrect installation by others, or any other excluded cause stated in the applicable warranty.
• Where a valid claim is accepted under the optional spontaneous-breakage warranty, the Company will provide the remedy stated in the applicable order/warranty documents. Unless expressly included, specialist access, scaffolding, crane, HIAB, vacuum lifting equipment, traffic management, road closures and similar lifting/access costs are not included.
No Fault Found / Call-Out Charges:
• Where the Customer requests the Company to attend site to investigate an alleged defect, leak, glass issue, installation issue or other concern, the applicable call-out charge must be paid in advance before the attendance is booked.
• The standard call-out charge is £250 + VAT for sites within the London area and £380 + VAT for sites outside the London area.
• The call-out charge covers the initial site attendance and investigation only. Access equipment, lifting equipment, parking, congestion charges, accommodation and other exceptional expenses are chargeable separately where applicable and will be advised where reasonably possible in advance.
• If the investigation confirms that the issue is caused by a defect in the Goods or Services for which the Company is responsible and the matter is covered by the applicable warranty, the call-out charge will be refunded or credited against the warranty claim.
• If no fault attributable to the Company is identified, the call-out charge is non-refundable. This includes issues arising from roofing, waterproofing, leadwork, upstands, supporting structures, third-party installation or alterations, lack of maintenance, accidental damage, condensation, blocked drainage or any other matter outside the Company’s scope of work.
• Any remedial work outside the Company’s warranty will be quoted and charged separately.
8. Essential Checks Before Ordering
Customers are responsible for ensuring suitable lifting equipment and sufficient access for the delivery vehicle.
• Lifting, Cranes and Unloading: Unless expressly included in the Company’s quotation, the Customer is responsible for providing suitable unloading and lifting equipment and for any crane, HIAB, glass vacuum lifter, scaffolding, traffic management, parking suspension, road closure, licence, permit or other access arrangement required to unload, move or position the Goods.
• Where the Company agrees to arrange lifting equipment or associated services, the charge is based on the information and site conditions known at the time of quotation. The Customer will be responsible for reasonable additional charges arising from waiting time, extended hire, aborted lifts, re-attendance, access restrictions, road or parking restrictions, changes to site conditions, or weather conditions where these matters are outside the Company’s reasonable control.
Redelivery or cancellation fees may apply if delivery cannot be completed due to inadequate access or lifting equipment.
Customers placing orders without a site measurement service are fully responsible for ensuring all measurements and specifications are accurate.
The Company is not liable for issues or additional costs from incorrect measurements or restricted site access.
• Structural Responsibility: The Customer is responsible for ensuring that the building, roof, upstand, kerb, rafters, steelwork and all other supporting structures are structurally suitable for the Goods. The Customer must obtain advice and approval from a suitably qualified structural engineer where appropriate and must ensure that the supporting structure is capable of carrying the dead load of the rooflight/glass and all applicable live, imposed, snow, wind and other design loads.
• The Company does not accept responsibility for the structural adequacy, movement, deflection or failure of any supporting structure unless structural design responsibility has been expressly included in the Company’s written quotation.
• Drawings and Approval: The Company may issue drawings, sketches or specifications where required, but drawings are not provided for every order. Where drawings or other approval documents are issued, the Customer must check all dimensions, configurations, glass specifications, colours, finishes and other details before approving them for manufacture. Where no drawings are issued, manufacture will be based on the dimensions, specification and other information stated in the quotation, order confirmation, pro forma invoice or other written order documents.
9. Representation
Customers acknowledge they have not relied on any representation, warranty, or statement by the Company or its agents except as expressly stated in these Terms.
Verbal advice, guidance, or information provided by the Company or representatives does not create additional contractual obligations.
10. Ownership
Goods remain the property of the Company until full payment is received.
Until full payment, the Customer holds the Goods as bailee for the Company.
If payment remains unpaid after 12 days’ written notice, the Customer is deemed to have repudiated the agreement. The Company may:
Terminate the agreement;
Forfeit any sums already paid;
Recover possession of the Goods, including entry to premises if necessary, without prejudice to other remedies.
11. Cancellations
Customers may amend or cancel made-to-order, non-standard rooflight orders within 48 hours by contacting Customer Services.
Amendments or cancellations after 48 hours may incur charges up to 50% of the total order value.
Once production has commenced, cancellation may not be possible, and payments may be non-refundable.
12. Returns and Refunds
All products are bespoke and cannot be returned or refunded once manufacturing has begun.
This does not affect statutory rights regarding defective or misdescribed goods.
13. Defective Products
Customers must contact Customer Services immediately if a product is defective or unsatisfactory.
Customers must take reasonable care and not install or modify the product before inspection by the Company.
The Company may repair, replace, or refund defective goods at its discretion once verified.
14. Business Customers – Limitation of Liability
• This section applies only where the Customer is acting in the course of a business, trade or profession and not as a consumer.
• Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
• Subject to the above, the Company shall not be liable for loss of profit, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of contract, liquidated damages or any indirect or consequential loss arising out of or in connection with the Contract.
• Subject to the above and to the extent permitted by law, the Company shall not be liable for crane hire, lifting equipment, scaffolding, roofing works, access costs, temporary weather protection, accommodation, professional fees or project delay costs arising from a defect, delay or non-performance, except to the extent that such costs result directly from the Company’s breach and liability cannot reasonably be excluded or limited under applicable law.
• The Customer must take reasonable steps to mitigate any loss and must give the Company a reasonable opportunity to inspect and, where appropriate, repair or replace defective Goods or remedy defective Services before incurring third-party remedial costs, except in a genuine emergency.
• Any limitation or exclusion in this section is intended to apply only so far as it satisfies the applicable requirement of reasonableness.
15. Proper Law
These Terms and the Contract are governed by the laws of England and Wales.
The Uniform Laws on International Sales Act 1967 and statutory modifications are excluded.
Any disputes fall under the exclusive jurisdiction of the courts of England and Wales.
16. Consumer Rights
For consumer purchases, these Terms do not affect statutory rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days or claim defects presumed within 6 months.
For online orders, these Terms comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including confirmation of the order in durable form (e.g., email or PDF).
