T & C

Terms of Sale

Address: 71–75 Shelton Street, London, WC2H 9JQ
Phone: 0208 150 7950
Email: sales@overheadglazing.co.uk

“Company” refers to Overhead Glazing.
“Customer” refers to the person or business purchasing goods or services from the Company.
“Goods” refers to rooflights, glass balustrades, and associated products supplied by the Company.
“Services” refers to delivery, installation, or bespoke design provided by the Company.

All orders, whether placed online or through a quotation, are bespoke and made to order.
Quotations are valid for 30 days from the date of issue.
Prices quoted are valid for acceptance within ten (10) weeks from the date of quotation, and for supply within twelve (12) weeks of acceptance.
Any variation to measurements, specifications, or materials after a site survey or order placement may result in a price adjustment.
To proceed, the Customer must confirm acceptance in writing.
A pro forma invoice issued by the Company confirms the Customer’s agreement to place the order under these Terms.
Bespoke or custom-made products cannot be cancelled once production has commenced.

Prices are quoted in GBP and exclude VAT unless otherwise stated.
Any changes to specifications or materials requested after the order has been confirmed may result in additional charges.

The Company will use all reasonable endeavours to meet estimated delivery or installation dates.
Time shall not be of the essence, and the Company shall not be liable for any loss, damage, or expense arising from late delivery or installation.
Risk in the Goods passes to the Customer upon delivery.
Installation will be carried out by qualified personnel at the agreed site.
The Customer must ensure safe and suitable access and that the site is ready to receive the Goods.

Payment in full is normally required before any goods are despatched. The Company may, at its discretion, offer alternative payment terms.
The Customer shall make payment within the agreed payment terms as stated on the quotation or invoice.
In the event of default in payment or any breach of these terms, the Company may, without notice, suspend deliveries or terminate the contract without prejudice to any other rights or claims.
Any overdue amount shall carry interest at the rate specified by the Company, calculated on a daily basis until full payment is received.
All payments must be made in British Pounds Sterling (£) unless otherwise agreed in writing.

If the Customer fails to make a delivery booking within three (3) weeks after the original due date (or after the first booking attempt by Customer Services, whichever is later), a non-refundable storage fee of £100 per full week will apply.
If the Customer is unavailable to take delivery on an agreed date, re-delivery charges may also apply.
All storage fees and re-delivery costs must be paid in full before release of the Goods.

It is the Customer’s responsibility to ensure that suitable lifting equipment is available and that there is sufficient access for the delivery vehicle.
Redelivery or cancellation fees may apply if delivery cannot be completed due to inadequate access or lack of lifting equipment.
Where the Customer has placed an order without a site measurement service, they are fully responsible for ensuring all measurements and specifications are accurate.
The Company will not be liable for any issues or additional costs arising from incorrect measurements or restricted site access.

The Customer acknowledges that they have not entered into this Contract based on any representation, warranty, or statement made by the Company or its agents, except as expressly stated in these Terms.
No verbal advice, guidance, or information provided by the Company or its representatives shall create any additional contractual obligation beyond these Terms.

All Goods shall remain the property and under the ownership of the Company until full payment has been received in cleared funds.
Until payment is made in full, the Customer shall hold the Goods as bailee for the Company.
If any sum remains unpaid after the Company gives two (12) days’ written notice, the Customer shall be deemed to have repudiated this agreement. The Company may then:
- terminate the agreement;
- forfeit any sums already paid; and
- recover possession of the Goods, including entry to the Customer’s premises if necessary, without prejudice to other remedies.

The Customer may amend or cancel their made-to-order, non-standard rooflight order within 48 hours of placing it by contacting Customer Services.
Amendments or cancellations made after 48 hours may incur charges up to 50% of the total order value.
Once production has commenced, cancellation may not be possible, and payments made may be non-refundable.

All products are bespoke and made to order. They cannot be returned or refunded once manufacturing has begun.
This does not affect the Customer’s statutory rights regarding defective or misdescribed goods.

If any product is believed to be defective or unsatisfactory, the Customer must contact Customer Services immediately.
The Customer must take reasonable care of the product and must not attempt to install or modify it before inspection by the Company.
The Company will, at its discretion, repair, replace, or refund defective goods once verified.

These Terms and the Contract shall be governed by and construed in accordance with the laws of England and Wales.
The Uniform Laws on International Sales Act 1967, and any statutory modification or re-enactment thereof, are expressly excluded.
The parties agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For consumer purchases, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 (CRA 2015), including your right to reject faulty goods within 30 days, or claim for defects presumed to exist within 6 months of delivery.
For online orders, these Terms comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including confirmation of your order in a durable form (e.g., email or PDF).