Terms of Sale & Warranty

Overhead Glazing Limited
71–75 Shelton Street, London, WC2H 9JQ
Phone: 0208 150 7950
Email: sales@overheadglazing.co.uk
Website: www.overheadglazing.co.uk

By placing an order with Overhead Glazing Limited, you agree to these Terms of Sale and Warranty, which apply to all our products and services, including bespoke rooflights and online orders. Please read these terms carefully, particularly clauses 8, 12, 16, and 20. Your statutory rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, are not affected.

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1. Definitions

1.1 Company: Overhead Glazing Limited, registered at the above address.
1.2 Customer: The individual or entity placing the order.
1.3 Order: The confirmed request for goods or services accepted by the Company.
1.4 Order Acknowledgement: Written confirmation of order details issued by the Company.
1.5 Goods: All products supplied, including bespoke glazing systems, rooflights, balustrades, and canopies.
1.6 Contract: Comprises these Terms, Order Acknowledgement, invoice, and any signed agreements.
1.7 Conditions: These Terms and Conditions of Sale.
1.8 Standard Working Hours: 8:00 AM – 4:30 PM, Monday to Friday, excluding UK public holidays.
1.9 Stock Product: Pre-manufactured, ready-for-delivery products.
1.10 Bespoke Product: Custom-manufactured goods based on Customer specifications.

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2. Customer Conditions

2.1 These Conditions override any Customer terms unless agreed in writing.
2.2 These Conditions align with UK law including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
2.3 All documentation issued by the Company incorporates these Conditions unless stated otherwise.
2.4 Customers should review these Conditions before placing an order.

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3. Price

3.1 Prices are confirmed in the Order Acknowledgement and invoice (exclusive of VAT).
3.2 Additional delivery charges apply for multiple drop-offs (see Clause 19).
3.3 Quotations are valid for 30 days; changes after this period require re-approval.
3.4 Prices for bespoke orders may change if specifications are revised post-quotation.

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4. Payment

4.1 A deposit (outlined in the quotation) is required before production or delivery begins.
4.2 Final payment terms are detailed in the quotation. Late payments incur 8% interest above the Bank of England base rate.
4.3 Invoice disputes must be submitted in writing within 14 days.
4.4 Online orders follow the Consumer Contracts Regulations 2013 and related payment policies.

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5. Time & Lead Times

5.1 Lead times begin after deposit and required project approvals are received.
5.2 Estimated lead times:

• Stock Products: 1–2 business days

• Bespoke Products: 3–4 weeks from drawing approval
  5.3 The Company is not liable for delays caused by factors outside its control (see Clause 15).

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6. Storage

6.1 If the Customer cannot accept delivery, a storage fee of £150/week (plus VAT) applies after 7 days’ notice.
6.2 Notification of charges will be sent in writing before fees are incurred.

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7. Delivery

7.1 Delivery estimates:

• Stock Products: 1–2 business days

• Bespoke Products: 3–4 weeks post drawing approval
  7.2 The Company is not liable for third-party or site-related access issues.
  7.3 Risk transfers to the Customer upon delivery or collection.
  7.4 Failed deliveries due to access or absence are subject to re-delivery charges (see Clause 19).
  7.5 Delivery is complete upon installation for Company-installed bespoke products (see Clause 8.6).

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8. Damaged, Missing, or Non-Delivered Goods

8.1 Report damage or errors within 7 business days with photos and written notice.
8.2 Report non-delivery within 14 days of the estimated delivery date.
8.3 All returns are subject to inspection; approved cases may result in a refund, replacement, or repair.
8.4 Failure to report within stated periods deems Goods accepted.
8.5 Refusal of scheduled delivery without notice incurs re-delivery charges.
8.6 Installation issues must be reported during or immediately after installation and are assessed under warranty (Clause 16).

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9. Site Requirements

9.1 Customers must ensure safe access, equipment, and regulatory compliance.
9.2 An authorised adult (18+) must be present to receive delivery.
9.3 Re-delivery charges apply if site access is not adequate (see Clause 19).
9.4 Optional lifting equipment hire is available (see Clause 19).

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10. Risk & Ownership

10.1 Risk passes on delivery or installation completion.
10.2 The Company is not liable for damage via third-party lifting or crane services.
10.3 Ownership transfers after full payment.

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11. Product Specifications

11.1 Goods may vary slightly due to manufacturing tolerances.
11.2 All products meet GGF standards and BS EN 14351-1.
11.3 Specification guides are available upon request or online.

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12. Suitability & Responsibility

12.1 The Customer must ensure product suitability for their application.
12.2 Customer is responsible for confirming all measurements and site conditions.
12.3 The Company is not liable for issues from incorrect measurements.

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13. Liability

13.1 Liability is limited to the original purchase price.
13.2 The Company is not liable for consequential losses unless required by law.
13.3 The Customer is responsible for regulatory compliance at their site.

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14. Ownership Rights

14.1 Title remains with the Company until full payment is made.
14.2 The Company may reclaim unpaid goods after 14 days’ notice.

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15. Force Majeure

15.1 The Company is not liable for events beyond reasonable control.
15.2 Customers will be notified and updates provided where possible.

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16. Warranty

16.1 Sealed units: 10-year warranty (5 years with IBG, 5 years with the Company).
16.2 Installations: 2-year workmanship warranty in compliance with Building Regulations.
16.3 Warranty is transferable once if registered within 12 months.
16.4 Claims must be submitted within 14 days of defect discovery with photos and written details.
16.5 Approved resolutions include:

• Refund (excluding tax)

• Replacement

• Repair

• Other solutions at Company discretion
  16.6 Warranty duration is not extended by repairs or replacements.
  16.7 First inspections are free; callouts without defects may incur charges (Clause 19).
  16.8 Warranty liability is capped at the original purchase price.

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17. Warranty Exclusions

The warranty does not cover:

• Crane, lifting, or scaffold costs during repairs

• Consequential loss (e.g., profit or time)

• Third-party installation faults

• Misuse, neglect, or natural wear

• Spontaneous glass breakage (nickel sulphide inclusions)

• Installations with insufficient upstand height (<150mm per BS 6229:2018)

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18. Cancellation & Returns (Online/Distance Orders)

18.1 Stock Products: 14-day cancellation window after delivery (Consumer Contracts Regulations 2013).
18.2 Bespoke Products: Non-cancellable after 2 business days from Order Acknowledgement.
18.3 Returns must be unused, in original packaging, returned within 14 days. Refunds exclude delivery costs.
18.4 Faulty Stock Goods: Returnable within 30 days under the Consumer Rights Act 2015.
18.5 Bespoke Products: Returnable only if faulty (see Clause 8).

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19. Dispute Resolution & Jurisdiction

19.1 These Terms are governed by English law.
19.2 Disputes fall under the exclusive jurisdiction of the courts of England and Wales.
19.3 The Company supports mediation and alternative resolution methods.

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20. Fee Schedule (Excl. VAT)

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Note: These Terms may be updated. The most recent version is always available at www.overheadglazing.co.uk. To request a copy, contact sales@overheadglazing.co.uk.