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T & C

Terms of Sale & Warranty

September 2025 – Version 1.4

📞 Contact Information

Address: 71–75 Shelton Street, London, WC2H 9JQ
Phone: 0208 150 7950
Email: sales@overheadglazing.co.uk

1. Definitions

  • Buyer: Person, company, or legal entity placing an order.

  • Contract: These terms, Confirmation of Order, and any other agreed written terms.

  • Goods: Bespoke, made-to-order products detailed in the Confirmation of Order.

  • Order: The order for Goods accepted by the Seller.

  • Seller: Overhead Glazing Limited.

  • Services: Installation of Goods at the Buyer’s specified address, if required.

  • Warranty: The document detailing coverage provided by the Seller for Goods and/or Services.

2. Payment Terms

2.1 Staged Payments

  • 50% Deposit: Payable at the time of placing the Order to confirm manufacture.

  • 45% Pre-Delivery: Payable prior to dispatch or delivery of Goods. Goods will not be delivered until this payment is received.

  • 5% Final Payment: Payable on completion of installation.

2.2 Retention of Title

Ownership of Goods remains with Overhead Glazing Limited until full payment is received.

2.3 Third-Party Services

Any third-party services required for installation (e.g., crane hire, lifting equipment) must be arranged and paid directly by the Buyer before installation. Seller is not liable for delays or additional costs if these arrangements are not made on time.

2.4 Late Payment – Business Customers Only

Overdue payments incur interest at 3% above Barclays Bank base rate, accruing daily until paid.

3. Delivery & Risk

3.1 Delivery Times

Delivery times are estimates only.

3.2 Risk Transfer

Risk passes to the Buyer upon delivery, or upon completion of installation by the Seller.

3.3 Buyer Responsibilities

  • Buyer is responsible for offloading, including hiring lifting equipment and arranging road closures if needed.

  • If delivery fails due to the Buyer’s unavailability, charges may apply for re-delivery.

3.4 Business Customers

Seller’s liability for late delivery is limited to arranging replacement goods of similar description and quality.

3.5 Consumers

If delivery misses an agreed timeframe or 30 days, the Buyer may cancel and receive a refund for undelivered Goods.

4. Customer Responsibilities – Site Safety & Labour Protection

4.1 Safe Working Environment

Buyer must ensure that the site, access points, and surrounding areas are safe and suitable for site measurement, delivery, and installation.

4.2 Right to Refuse Work

If the Seller determines the site is unsafe or unsuitable, the Seller reserves the right to refuse work. Any costs for returning to the site, including labour and travel, will be charged to the Buyer at the originally quoted price.

4.3 Buyer Liability

Buyer is responsible for ensuring any third-party contractors comply with health and safety requirements. Seller is not liable for delays, additional costs, or damage caused by an unsafe site or failure to follow site preparation instructions.

5. Returns & Cancellations

5.1 Bespoke Goods

All Goods are bespoke and cannot be returned once production begins, except for faulty Goods.

5.2 Faulty Goods

Faulty Goods will be repaired or replaced first. Refunds are only available if repair or replacement is not possible or fails, or if the defect makes the entire installation unusable.

5.3 Refund Limitations

Refunds, where due, are limited to the value of the defective Goods only, not the entire Order.

5.4 Statutory Rights

Consumer statutory rights under the Consumer Rights Act 2015 are not affected.

6. Warranty

6.1 Coverage Periods

Component / Item Warranty Period Notes
Sealed Units (seal failure / condensation) 10 years Condensation between panes only
Electrical Components 2 years Manufacturing defects only
Moving Parts (handles, locks, hinges) 2 years Manufacturing defects only
Glass Breakage 5 years Exclusions apply

6.2 Exclusions

  • Glass breakage from accidental impact, misuse, neglect, or natural occurrences (including hail, stone chips, thermal stress).

  • Nickel Sulphide inclusions (NiS) or other natural impurities.

  • Third-party installation, modification, or repair faults.

  • Damage from lifting equipment, crane hire, or road closures arranged by Buyer or third parties.

  • Normal wear and tear, environmental factors, or aesthetic issues not affecting function.

  • Insufficient upstand height (<150mm) for rooflights.

6.3 Transferability

Warranty is transferable once if registered within 12 months of purchase. Statutory rights transfer with Goods regardless of Warranty.

6.4 Claims Process

Written notice with photos required within 14 days of defect discovery. Seller may repair, replace, or refund in line with Clause 5.

6.5 Commencement

Warranty periods commence on the date the Goods are delivered to the Buyer, regardless of when a Pro Forma Invoice was issued.

7. Liability

7.1 Business Customers

Liability capped at the Order price, excluding indirect or consequential losses.

7.2 Consumers

Liability cannot be limited where prohibited by law (death, personal injury, fraud, defective products).

7.3 Site-Specific Arrangements

Seller is not liable for damage caused by lifting equipment, crane hire, or other site-specific arrangements managed by the Buyer.

8. Other Terms

8.1 Force Majeure

Seller not liable for delays caused by events beyond its control. Either party may terminate if the event exceeds 4 weeks, with refunds for undelivered Goods.

8.2 Governing Law

English law, courts of England & Wales.

8.3 Variations

No variation is valid unless in writing and signed.

8.4 Assignment

Buyer may not assign rights without Seller consent.

8.5 Quotes

Quotes may be withdrawn until Confirmation of Order is issued.

9. Legal Compliance

  • Compliant with Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK GDPR/Data Protection Act 2018.

  • Consumers may pursue Alternative Dispute Resolution; details are available on the Seller’s website.