This page is intended to make our standard position clear. Your written quotation, approved drawings and any project-specific agreement form part of the contract and may add to or amend these points.
Quotation and contract
Our quotation is based on the information available at the time and remains open for the period stated on it. A contract is formed when we accept your order, receive the required deposit and, where applicable, receive signed approval of the drawings.
The quotation, these terms, the approved drawings and any written project-specific amendments should be read together. If they conflict, the most recent project-specific written agreement takes priority.
Dimensions, drawings and approval
Customer information
You are responsible for supplying accurate dimensions, drawings, site information and intended use unless our quotation includes a site survey.
Manufacturing drawings
Bespoke products are manufactured only after the drawings have been approved in writing. Approval confirms sizes, configuration, glass, frame, colour and relevant interfaces.
Changes after approval
Changes requested after approval may affect price and programme. Manufacture may be paused until the change and any additional cost are agreed.
Price and payment
The payment stages and VAT position are stated in the quotation. A typical bespoke project requires a deposit, a further payment before delivery and the balance following completion, but the quotation controls.
Deposits
The deposit secures design and manufacturing capacity and allows project-specific work to begin.
Before delivery
Products will not normally be released for delivery until the payment due at that stage has cleared.
Late payment
For business-to-business contracts, we may claim statutory interest and recovery costs where applicable. For consumer contracts, any interest or recovery charge will be applied only where lawful and stated in the agreement.
Lead times and delays
Any lead time is an estimate starting after all required information, cleared payment and approved drawings have been received. Typical bespoke manufacture may take several weeks and specialist glass or finishes can take longer.
We will keep you informed of material delays. We are not responsible for delay caused by late approvals, changes, suppliers, transport disruption, unsafe conditions, access restrictions, weather or events reasonably outside our control.
Do not book dependent trades, remove weather protection or commit to a crane date until the installation or delivery date has been confirmed in writing.
Delivery, access and lifting
Access information
You must tell us about parking, permits, height or width restrictions, stairs, scaffolding, neighbouring land and any other access issue before delivery or installation.
Offloading
Unless included in the quotation, safe offloading, storage, lifting equipment and adequate labour are the customer’s responsibility.
Risk and storage
If goods are delivered before installation, they must be stored securely, upright where appropriate, dry, protected and in accordance with our handling instructions.
Site readiness and customer responsibilities
Prepared structure
The opening, kerb, supports and waterproofing must be complete, accurate, stable and ready for the agreed work.
Safe working area
Suitable access, scaffold, edge protection, power, welfare and a clear working area must be available where required.
Return visits
If the site is not ready or safe when we attend, we may postpone the work and charge the reasonable cost of the aborted visit, storage, labour, travel and reattendance.
Other finishes
Making good to plaster, decoration, roofing, ceilings and surrounding finishes is excluded unless expressly included in the quotation.
Bespoke goods, changes and cancellation
Most of our rooflights and glazing are made to the approved project dimensions and cannot readily be resold. Once design, procurement or manufacture has started, cancellation or changes may result in charges for work completed, materials ordered and other committed costs.
Consumer cancellation rights depend on how the contract was made and whether goods are genuinely made to the consumer’s specifications or clearly personalised. Nothing in these terms removes a cancellation right that applies by law. Contact us immediately if you wish to cancel so we can confirm the position in writing.
Installation and completion
We will carry out included installation services with reasonable care and skill. Minor internal damage can occur when removing existing lanterns, rooflights or finishes; making good is excluded unless specifically included.
Completion does not require every minor snag to be resolved where the rooflight is safe, weathered and substantially complete. Any agreed snagging will be recorded and completed within a reasonable period.
Defects, warranty and liability
Please inspect supplied goods promptly and report visible transit damage or shortages as soon as reasonably possible. Warranty cover is described on our Warranty page and in the project documents.
We do not exclude or limit liability where it would be unlawful to do so. For business customers, any project-specific limitation of liability will be stated in the quotation or contract. Consumer statutory rights remain unaffected.
General terms
Ownership
Title to supplied goods remains with Overhead Glazing until all sums due for those goods have been paid, to the extent permitted by law.
Photographs
We may request permission to photograph completed work for project records and marketing. We will not identify a private customer or address without permission.
Law
Unless agreed otherwise, the contract is governed by the law of England and Wales and disputes are subject to the courts that have jurisdiction under applicable law.
These website terms are a general summary. The signed quotation and project documents should be checked before order. Independent legal review is recommended before adopting them as final contractual terms.